Can't sign in to the members area or support desk? Here's how to get your account checked.

You bought BookyAI (or one of our other products) but:

1. the members area says it doesn't recognize your email, or
2. the support desk tells you it can't find an active purchase for your address, or
3. you never received your welcome or activation email.

In almost every case your purchase is fine. The problem is that the email address we have on file doesn't match the one you're using, or the activation step didn't complete. Both are quick to fix, but they need a human on our side, so please follow the steps below.

Why the support desk can't help you automatically

Our support desk, including live chat and the ticket system, is reserved for verified customers. It checks your email address against our purchase records. If your address isn't on file, the desk can't verify you and replies with an automatic message. That's not a rejection; it just means we need to find your purchase by hand.

How to reach us: the exact steps

1. Send an email to support@bookyai.net.
2. Use exactly this subject line, nothing more, nothing less: My BookyAI Account
3. The subject is what routes your message straight to our team instead of the automatic reply, so please copy it exactly, including capital letters.
4. In the message, include as much of the following as you can:
5. the email address you think you used at checkout (and any other addresses you may have used),
6. the name on the order,
7. the approximate purchase date,
8. the payment method (PayPal or card) and, if you have it, the receipt or transaction number from PayPal or your bank statement,
9. the email address you'd like your account to use going forward.
10. Send it from any email address. It doesn't have to be the one you bought with.

What happens next

A member of our team reviews these requests personally. We locate your order, correct the email address on your account if needed, activate your access and reply to you by email with the next steps. Once that's done you'll be able to sign in to the members area and use the support desk normally.

Common causes, so you know what to expect

1. A typo at checkout. One wrong letter in your email means we have no way of reaching you. We'll correct it once we've matched your order.
2. A different email than you remember. PayPal in particular sends us the address on your PayPal account, which may not be the one you use day to day. Search your inboxes for "Order Confirmation" or "PayMagick" (our checkout partner) to see where the receipt went.
3. The activation email never arrived. Check your spam or promotions folder for a message from BookyAI or PayMagick. If it's not there, write to us using the steps above and we'll activate you manually.

Please don't open a payment dispute for this

A missing activation is a five-minute fix on our side. A dispute or chargeback with PayPal or your card issuer freezes the payment, takes weeks to resolve, and blocks us from helping you in the meantime. Email us first; we'll sort it out.